Friday, January 10, 2014

Kindle Fire HDX WiFi Issues.


I wanted to blog about an issue I've been having with my Kindle Fire HDX 8.9". My HDX will periodically drop the wifi connection, (but still show it's connected with a perfect signal). Webpages won't load, Apps will say I have a connection problem and to check my wifi. It's completely frustrating because for a few hours it will behave, I can surf the net just fine. But then it will start acting up dropping the signal every few minutes (even though it's still showing it's connected to a perfect signal). I have to manually turn the wifi off/on to reset the antenna. Or switch airplane mode on/off. Which gets old real fast when it does it 5-6 times in a row!

I know it wasn't our home router causing the issue, because the same issue would happen when I used my T-mobile 4G internet through tethering and when I used public wifi hotspots. The HDX would just drop the signal while I was in the middle of looking at webpages. (Just to be sure, a few times I did restart our home router but that didn't resolve the issue).

This has actually been going on for a few months now. It started off as a minor annoyance and I guess I was hoping it would somehow be resolved through a system update. Doing a hard reset, (holding the power button for 20 seconds, then restarting the device) did not help. Restoring the device back to factory settings did not help either, and that was the last resort because it wipes out all your files. I did that last night, and today it was still having the same issue.

I finally got fed up and called Amazon tonight, but the CSR I got had a very hard to understand accent and I don't think either of us was understanding the other. So after I hung up I jumped on the Amazon.com Help page and started a chat session with another CSR. I thought maybe they would understand the problem more if they could see it in writing. After some troubleshooting, they are sending me a replacement device that should be here Monday and I have to send back my defective one.

I think maybe the internal antenna is defective, after doing a search on the Kindle Forums, I've found a few others are having the same exact issue. I really hope the replacement they send resolves the issue or I'm not going to be very happy. I had no issues at all when I owned the Kindle Fire HD, it's only the HDX that I'm now having issues with.

EDITED TO ADD: Replacement Kindle HDX just arrived this afternoon (1/12/14). So hopefully this one doesn't have the same issues. We'll see. Thank goodness for warranties.


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